Reserving a time for your desired service or services, can be done online 24/7, calling or texting 410-442-2585 or email firstname.lastname@example.org
New accounts created to book online will be require to have a card on file as well as new guests.
Please note: when calling, texting or emailing, it may take between 24-48 hrs for a team member to get back to you.
We understand that sometimes schedule adjustments are necessary, therefore, we respectfully request at least 24 hours notice for cancellations.
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and guests on our waiting list miss the opportunity to receive services.
Our system is set up to send a text reminder 24 hrs prior to your appointment and a confirmation email about 2-3 days prior to your appointment because we know how easy it is to forget an appointment you booked weeks ago. However, it is your responsibility to remember your appointment dates and times to avoid possible fees.
At Blu, we want to ensure you are happy when you walk out our door. If for any reason you are unhappy with the services provided, or just simply would like a tweak, we ask you contact us within 2 week of services received for a complimentary redo.
Please note: There are no refunds on services only redos. The redo guarantee does not apply if the guest decides to completely change the original look.
In the event you are not satisfied with the products you purchased, you are welcome to exchange it within the first 2 weeks of purchasing them for other products or a salon credit. Brushes and tools are final sale.
Due to the safety hazards present in our environment such as sharp and hot tools, chemicals and limited space, we ask children under the age of 10 only be in the salon when receiving a service. We apologize for any inconvenience and appreciate your understanding.
Guests under 18 years old receiving any color service, requires parental consent prior to receiving services.