Salon Policies & Guidelines

specializing in color, cutting and styling as well as makeup

Appointment Reservation

Reserving a time for your desired service or services, can be done online 24/7, calling or texting 410-442-2585 or email

New accounts created to book online will be require to have a card on file as well as new guests.

Please note:  when calling, texting or emailing, it may take between 24-48 hrs for a team member to get back to you. 

Cancellation Policy

We understand that sometimes schedule adjustments are necessary, therefore, we respectfully request at least 24 hours notice for cancellations.

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and guests on our waiting list miss the opportunity to receive services.  

Our system is set up to send a text reminder 24 hrs prior to your appointment and a confirmation email about 2-3 days prior to your appointment because we know how easy it is to forget an appointment you booked weeks ago.  However, it is your responsibility to remember your appointment dates and times to avoid possible fees. 

  • Less than 24 hours notice may result in a 50% charge of the scheduled service(s) 
  • NO SHOWS will be charged 100% of the scheduled service(s) and will be  required to pay 100% of the service(s) they wish to reschedule. 
  • Appointments made for the next day are required to be cancelled before the end of that business day or 50% of the reserved service(s) may be charged.

Service Guarantee

At Blu, we want to ensure you are happy when you walk out our door.  If for any reason you are unhappy with the services provided, or just simply would like a tweak, we ask you contact us within 2 week of services received for a complimentary redo.  

Please note:  There are no refunds on services only redos.  The redo guarantee does not apply if the guest decides to completely change the original look.

Product Returns & Exchanges

In the event you are not satisfied with the products you purchased, you are welcome to exchange it within the first 2 weeks of purchasing them for other products or a salon credit.  Brushes and tools are final sale.


Due to the safety hazards present in our environment such as sharp and hot tools, chemicals and limited space, we ask children under the age of 10 only be in the salon when receiving a service.  We apologize for any inconvenience and appreciate your understanding.

Guests under 18 years old receiving any color service, requires parental consent prior to receiving services.