Blu's COVID-19 Guidelines & procedures
Our health & safety precautions in response to COVID-19
The well-being of our employees, guests and our community is Blu Boutique Salon’s highest priority. As we closely monitor and adhere to changes in government policy, we have developed our health & safety precautions to comply with the recommendations and guidelines set by the Centers of Disease Control and Prevention (CDC), the World Health Organization (WHO), the Maryland Department of Health, and the Maryland Boards of Barbers and Cosmetologists. We will continue to elevate our standards as best practices evolve.
The Guest Experience
Prior to your appointment:
We ask you complete the following forms:
- Appointment Health Form (24hrs or less before your scheduled time)
- COVID-19 Advisory & Acknowledgement Form (please email the completed form to blucovidform@gmail.com)
- Consultation Form (New Guest)
- Consultation Form (Existing Guest)
*COVID-19 form only needs to be completed prior to your first appointment since our re-opening, and MUST be completed in order for services to be performed. The appointment health form MUST be completed prior to each appointment.
Your appointment:
If you are feeling sick in any way on the day of your appointment, please call (410)442-2585 or text or email info@bluboutiquesalon.com to reschedule. We ask you please come to your appointment alone. Only clients receiving services, and who have completed the required forms will be allowed to enter the salon. We strongly recommend you only bring your wallet & phone in for your appointment. If you have a card on file or paying by Venmo or Paypal, you will only need your phone.
- Upon arrival, call or text the salon to check-in - (410) 442-2585
- You will wait in your vehicle until you receive a text when we are ready for you
- Masks are required to enter the salon
- We will be performing temperature checks at the front door - Please note, if your temperature is above 99 we will have to reschedule your service(s) for 14 days or later to allow for the recommended quarantine period to lapse.
- After the temperature check, we ask that you wash or sanitize your hands. If your mask does not allow us to perform the service(s) you are scheduled for, we will have disposable masks available for you to swap masks out.
During your visit:
- Masks must stay on at all times
- Please DO NOT touch the retail shelves - if you have any questions about a particular product please ask your stylist or the front desk coordinator.
- If using the restroom, please wash your hands prior to exiting the restroom
- We strongly recommend you pre-book your appointments moving forward in order to guarantee yourself an appointment for when you need to return - we can do it for you while you process if receiving color services or once we’ve checked you out
Check-out process:
- Check out will be done at the station
- If purchasing any products, we will add them to your ticket & bag the products for you
- Payment options:
- Credit card machine - has the capability to do apple & google pay as a no-touch option
- Other no-touch options
- Card on file
- Venmo
- Paypal
- Gratuity options:
- If checking out with the credit card machine or card on file, gratuity can be added to your total
- If using Venmo or Paypal, once you’ve checked out, you may Venmo or Paypal your stylist’s gratuity directly to them thru their accounts
*We strongly discourage any cash payments and we DO NOT accept checks*
Salon Policies & Guidelines
Appointment Reservation
Reserving a time for your desired service or services, can be done online 24/7 and also by calling or texting the salon at 410-442-2585.
New accounts created to book online will be require to have a card on file as well as new guests.
Please note: when calling or texting, it may take between 24-48 hrs for a team member to get back to you.
Cancellation Policy
We understand that sometimes schedule adjustments are necessary, therefore, we respectfully request at least 24 hours notice for cancellations.
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and guests on our waiting list miss the opportunity to receive services.
Our system is set up to send a text reminder 24 hrs prior to your appointment and a confirmation email about 2-3 days prior to your appointment because we know how easy it is to forget an appointment you booked weeks ago. However, it is your responsibility to remember your appointment dates and times to avoid possible fees.
- Less than 24 hours notice may result in a 50% charge of the scheduled service(s)
- NO SHOWS will be charged 100% of the scheduled service(s) and will be required to pay 100% of the service(s) they wish to reschedule.
- Appointments made for the next day are required to be cancelled before the end of that business day or 50% of the reserved service(s) may be charged.
Service Guarantee
At Blu, we want to ensure you are happy when you walk out our door. If for any reason you are unhappy with the services provided, or just simply would like a tweak, we ask you contact us within 2 week of services received for a complimentary redo.
Please note: There are no refunds on services only redos. The redo guarantee does not apply if the guest decides to completely change the original look.
Product Returns & Exchanges
In the event you are not satisfied with the products you purchased, you are welcome to exchange it within the first 2 weeks of purchasing them for other products or a salon credit. Brushes and tools are final sale.
Children
Due to the safety hazards present in our environment such as sharp and hot tools, chemicals and limited space, we ask children under the age of 10 only be in the salon when receiving a service. We apologize for any inconvenience and appreciate your understanding.
Guests under 18 years old receiving any color service, requires parental consent prior to receiving services.