Blu's COVID-19 Guidelines & Procedures
Our health & safety protocols regarding COVID-19
The well-being of our employees, guests and our community is Blu Boutique Salon’s highest priority. We have developed our health & safety precautions to comply with the recommendations and guidelines set by the Centers of Disease Control and Prevention (CDC), the Maryland Department of Health, and the Maryland Boards of Barbers and Cosmetologists.
The Guest Experience
Your appointment:
If you are feeling sick in any way on the day of your appointment, please call (410)442-2585 or text or email bekind@bluboutiquesalon.com to reschedule. We do not have a waiting area and are limited in seating so we ask only guests with appointments come to the salon.
- Upon arrival, call the salon to check-in - (410) 442-2585
- We ask you wait in your vehicle until you receive a text or call when we are ready for you
- Masks are recommended in the salon
- Upon entering the salon, we ask you wash or sanitize your hands.
Check-out process:
- We strongly recommend you pre-book your appointments moving forward in order to guarantee yourself an appointment for when you need to return. We can do it for you while you process if receiving color services, once we’ve checked you out, or you can do so by clicking here.
- Payment options:
- Credit card machine - has the capability to do apple & google pay as a no-touch option
- Other no-touch options
- Card on file
- Venmo
- Self-checkout link
- We DO NOT accept checks
Gratuity options:
- Cash
- We use Tippy for credit card tipping. It is a seperate transaction, but the stylist will get it instantly and without having to pay taxes on it! There is a small fee for the instant transfer, but worth the convenience. It's the new way of cash!
Salon Policies & Guidelines
Appointment Reservation
Reserving a time for your desired service or services, can be done online 24/7 and also by calling or texting the salon at 410-442-2585. You may also request an appointment at bekind@bluboutiquesalon.com
New accounts created to book online will be require to have a card on file as well as new guests.
Please note: when calling or texting, it may take between 24-48 hrs for a team member to get back to you.
Cancellation Policy
We understand that sometimes schedule adjustments are necessary, therefore, we respectfully request at least 24 hours notice for cancellations.
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and guests on our waiting list miss the opportunity to receive services.
Our system is set up to send a text reminder 24 hrs prior to your appointment and a confirmation email about 2-3 days prior to your appointment because we know how easy it is to forget an appointment you booked weeks ago. However, it is your responsibility to remember your appointment dates and times to avoid possible fees.
- Less than 24 hours notice may result in a 50% charge of the scheduled service(s)
- NO SHOWS will be charged 100% of the scheduled service(s) and will be required to pay 100% of the service(s) they wish to reschedule.
- Appointments made for the next day are required to be cancelled before the end of that business day or 50% of the reserved service(s) may be charged.
Service Guarantee
At Blu, we want to ensure you are happy when you walk out our door. If for any reason you are unhappy with the services provided, or just simply would like a tweak, we ask you contact us within 2 week of services received for a complimentary redo.
Please note: There are no refunds on services only redos. The redo guarantee does not apply if the guest decides to completely change the original look.
Product Returns & Exchanges
In the event you are not satisfied with the products you purchased, you are welcome to exchange it within the first 2 weeks of purchasing them for other products or a salon credit. Brushes and tools are final sale.
Children
Due to the safety hazards present in our environment such as sharp and hot tools, chemicals and limited space, we ask children under the age of 10 only be in the salon when receiving a service. We apologize for any inconvenience and appreciate your understanding.
Guests under 18 years old receiving any color service, requires parental consent prior to receiving services.