The well-being of our employees, guests and our community is Blu Boutique Salon’s highest priority. As we closely monitor and adhere to changes in government policy, we have developed our health & safety precautions to comply with the recommendations and guidelines set by the Centers of Disease Control and Prevention (CDC), the World Health Organization (WHO), the Maryland Department of Health, and the Maryland Boards of Barbers and Cosmetologists. We will continue to elevate our standards as best practices evolve.
The Guest Experience
Prior to your appointment:
We ask you complete the following forms:
*COVID-19 form only needs to be completed prior to your first appointment since our re-opening, and MUST be completed in order for services to be performed. The appointment health form MUST be completed prior to each appointment.
If you are feeling sick in any way on the day of your appointment, please call (410)442-2585 or text or email firstname.lastname@example.org to reschedule. We ask you please come to your appointment alone. Only clients receiving services, and who have completed the required forms will be allowed to enter the salon. We strongly recommend you only bring your wallet & phone in for your appointment. If you have a card on file or paying by Venmo or Paypal, you will only need your phone.
During your visit:
*We strongly discourage any cash payments and we DO NOT accept checks*
Reserving a time for your desired service or services, can be done online 24/7 and also by calling or texting the salon at 410-442-2585.
New accounts created to book online will be require to have a card on file as well as new guests.
Please note: when calling or texting, it may take between 24-48 hrs for a team member to get back to you.
We understand that sometimes schedule adjustments are necessary, therefore, we respectfully request at least 24 hours notice for cancellations.
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and guests on our waiting list miss the opportunity to receive services.
Our system is set up to send a text reminder 24 hrs prior to your appointment and a confirmation email about 2-3 days prior to your appointment because we know how easy it is to forget an appointment you booked weeks ago. However, it is your responsibility to remember your appointment dates and times to avoid possible fees.
At Blu, we want to ensure you are happy when you walk out our door. If for any reason you are unhappy with the services provided, or just simply would like a tweak, we ask you contact us within 2 week of services received for a complimentary redo.
Please note: There are no refunds on services only redos. The redo guarantee does not apply if the guest decides to completely change the original look.
In the event you are not satisfied with the products you purchased, you are welcome to exchange it within the first 2 weeks of purchasing them for other products or a salon credit. Brushes and tools are final sale.
Due to the safety hazards present in our environment such as sharp and hot tools, chemicals and limited space, we ask children under the age of 10 only be in the salon when receiving a service. We apologize for any inconvenience and appreciate your understanding.
Guests under 18 years old receiving any color service, requires parental consent prior to receiving services.